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iOS 11.3

Apple’s latest iOS 11.3 software update is causing iPhone 8 devices with third-party repaired screens to stop working.

Users who have had a screen repair performed by a third party, rather than with Apple, on their iPhone 8 smartphones found that the iOS 11.3 update stopped the touchscreen from working, reports Motherboard. The update was pushed out on 29 March, introducing Apple’s promised iPhone battery health information, as well as the ability to turn off the slowing down of smartphones related to the battery following the scandal in December.

The screens continue to display the home screen once updated to iOS 11.3 but cannot be interacted with, effectively rendering the affected iPhone 8 device unusable without warning from Apple.

 “This has caused my company over 2,000 reshipments,” Aakshay Kripalani, chief executive of repair shop Injured Gadgets told Motherboard. “Customers are annoyed and it seems like Apple is doing this to prevent customers from doing the third-party repair.”


There are little-affected users can do for their £700-plus smartphones other than having the screen replaced again, hopefully with one that will work regardless of the iOS 11.3 update. But this is not the first time a software update from Apple has caused serious problems for those opting to repair their broken smartphones at third-party shops rather than sending them to the manufacturer.

A similar thing happened to the iPhone 7 last year. An iOS update prevented the touchscreens from working on iPhone 7s with third-party repaired screens. Apple then released a follow-up software update that made them work again, resolving the issue.

That followed the storm caused by the so-called Error 53, which rendered iPhones useless if they had had their home button replaced by third-party repair shops after a software update. The problem was related to the Touch ID fingerprint scanner embedded within the home button. Apple later apologized and issued a fix for the Error 53 issue.


Recently, Apple launched the Product Red Special Edition of iPhone 8 and iPhone 8 Plus smartphones. Both smartphones are available in 64GB and 256GB models starting at Rs 67,940. The first wave of countries will get it starting tomorrow (April 10). India will get these ‘new’ smartphones by May this year.


Apple has also introduced new Product Red iPhone X Leather Folio for Rs 7,900. The company said that those buying the special edition iPhone 8 and iPhone 8 Plus will be offered free Personal Setup at Apple Stores as well as online to help them customize their devices.

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